Why do I have a free trial?
Every new Metric VBT account comes with a 14-day free trial of our full-featured Pro version. This allows you to test all Pro features without any commitment.
Do I need to cancel the free trial?
No. The free trial is not connected to your billing details and automatically ends after 14 days. You don't need to cancel or unsubscribe.
What happens after the free trial?
After 14 days, your account will automatically switch to a basic membership unless you choose to upgrade to a Pro plan. With the basic membership, you can still record velocity for your sets and save and review your videos, but some advanced training features will be restricted.
Can I upgrade to Pro after my trial ends?
Yes, you can upgrade to a Pro, Family, or Pro Coach plan at any time, during or after your free trial.
What’s the difference between Pro, Family and Pro Coach plans?
Metric is a training tool designed for anyone who likes lifting weights. This is a wide audience, with many different needs so we have created plans and features to suit these different use cases.
Pro includes one training profile, focused on tracking the training and performance of a single lifter.
Family includes up to five training profiles, for you and up to four additional friends or family members. This is ideal for if you have a couple of friends who all want to use Metric in your training and can split the cost of a membership together. Family plans are cost effective once you have shared access with at least three profiles.
Pro Coach has all the Pro features plus additional coach specific features for managing and delivering training for clients. These plans scale based on the number of athletes you have and include anywhere from 5-20 additional athlete training profiles in addition to your own coaches profile. All athletes on your roster get access to Pro features on their device.
Need more than 20 athlete profiles? Send us an email and we can create something customised.
Can I switch between different subscription plans?
Yes, you can switch between Pro, Family, and Pro Coach plans at any time.
How do I switch plans?
To switch plans:
- Open the Metric app
- Go to Account → Subscription
- Select the plan you wish to switch to
- Follow the prompts to confirm your change
Note: If you're the managing account holder for a Family or Pro Coach plan, changing your subscription may affect other users' access and membership status. Please review the impact on other users before making changes.
Will switching plans affect my billing?
- When upgrading, you'll be refunded the remainder of your current subscription and then charged immediately for the new plan.
- When downgrading, your current plan will remain active until the end of your billing cycle. Your next payment after this period will reflect the new, lower price.
For coaches, my advice to paying for unnecessary seats would be to start with a Coach +5 subscription (annual or monthly based on your preference) and then upgrade incrementally only when you reach your current plan capacity.
Can non-account holders make changes to the plan?
No, only the managing account holder can make changes to the subscription plan.
If I buy a Family plan or Coach plan, can I give access to someone without an iPhone/iPad?
Unfortunately, Metric currently only runs on iPhone and iPad devices running iOS 16.4 and newer. We do not yet support Android devices.
For family plans, all members of the family plan will need their own iPhone or iPad to log their training and access Metric.
For Pro Coach plans, athletes training in-person can record their training on your coaches device with the multi-athlete training modes. For athletes who train remotely, they will need an iOS device to use Metric in their training.
How do I delete my profile and training data?
You can delete your profile and training data via Account → Training Profile → Delete profile and training data. This is irreversible and cannot be retrieved after you complete this deletion.
What if I need more or less athlete profiles in my roster?
Pro Coach plans can be upgraded or downgraded at any time to adjust the number of athlete profiles you are paying for.
If you downgrade your coaches account and your roster size on the new plan is above the limit of that plan, some of your athletes will be cut from the roster at the time when your subscription renews. To avoid this be sure to remove any athletes who no longer train with you from the roster before downgrading your subscription.
Can I remove athlete from my roster to free up spaces?
Absolutely. If an athlete in your roster is no longer training with you, you can remove them from your roster to free up a roster spot.
Removing an athlete from your roster does not delete their profile or training data, it just unlinks their profile from your account so you will no longer be able to review their training history and the removed athlete will lose Pro feature access on their device.
What happens to my training data if I cancel my subscription?
Training data is securely stored in the Metric cloud for all Pro and Basic members. If you cancel your Pro subscription your data continues to be stored, however access is limited on the Basic membership.
If you activate or reactivate a Pro membership then access to all data (whether recorded with Basic or Pro) will be enabled.
How do I cancel my subscription?
You can cancel your subscription at any time, we make this easy to do directly in the Metric app.
- Open the Metric app
- Go to Account → Subscription
- Cancel subscription and follow the prompts.
You will maintain access to your current subscription tier until the end of your current billing cycle
Note: If you are the managing account holder for a Coach or Family plan then changing your subscription plan may affect their Pro access and membership also.
How do I get a refund?
If you activated your membership directly in the Metric app, or via the App Store then you will need to go to reportaproblem.apple.com and follow the steps to request a refund from Apple directly.
If you didn’t purchase in-app or on the App Store, then you should get in touch with us via email.